Refund policy

Returns & Refunds

Every order is carefully prepared in small batches and packaged with lots of love. Because of this, we are not able to accept returns or offer refunds to the original form of payment.

That said, we always want you to have a lovely experience with your order.

Damaged or Incorrect Items

If something arrives damaged or you received the wrong item, please reach out within 7 days of delivery and include a photo of the item and packaging. We’ll happily offer a replacement or store credit so you can choose something new from the shop.

Lost or Missing Packages

Once an order is shipped, it is handled by the postal carrier. If your tracking shows that your package was delivered but you can’t locate it, we recommend contacting your local post office first. If you still need help, feel free to reach out and we will do our best to assist.

Order Changes or Cancellations

If you need to cancel or adjust an order, please contact us within 12 hours of placing it. After this time, your order may already be packaged or in the process of being prepared.

Store Credit

In situations where an issue is confirmed, store credit may be offered so you can select something special from a future collection.

Thank you so much for supporting a small, handmade stationery shop. Your support truly means the world.